FREQUENTLY ASKED QUESTIONS

Australia’s Leading Retailer for Kid’s Digital Cameras & Much More!

 

FREQUENTLY ASKED QUESTIONS

Australia’s Leading Retailer for Kid’s Digital Cameras & Much More!

 

Find your answers here…

Whether you have a question about how to order from Kid’s Camera Co. or a shipping enquiry, we hope you’ll find the answer you are looking for here! If not, please reach out to us at hello@kidscameraco.com.au.

Do I have to place a minimum order?

Absolutely not! Get your hands the a new kid’s camera without having to fork out more any more than just what you need.

What currency are your prices listed in?

At present, we only ship throughout Australia so you can expect that all our pricing is in Australia dollars (AUD$).

What payment methods do you accept?

At present, we offer payment through PayPal, Stripe and AfterPay.

Using PayPal, you are able to pay directly from your PayPal account which you will be prompted to log into once you have selected PayPal at the checkout. Alternatively, you can also use the PayPal processing system to pay via a credit or debit card (VISA, Mastercard, American Express), without needing a specific PayPal account.

We also offer quick and easy payment with Stripe. Enter your credit or debit card details securely right there on the checkout page. 

We are also proud to announce that Kids Camera Co. has partnered with AfterPay so you can ‘Shop now, enjoy now, pay later.’ Selecting AfterPay at the checkout, you will be able to get your hands on your new dog accessories and then pay it off in four equal instalments, interest free. Click Here to Shop Now.

I want to use AfterPay - how do I do it?

If you don’t already have an AfterPay account, you will need to create one before placing your order, but you can do this via our checkout also. By selecting ‘AfterPay’, this will open a further drop down information tab. Once you click the ‘Pay Now with AfterPay’ button, you will automatically be redirected to AfterPay where you can log into your account and accept the purchase.

After this you will return to us at Kid’s Camera Co. and your order should process. Please be patient when you get redirected back and do not refresh the page until the order has gone through successfully.

You will receive an AfterPay order confirmation separately to our Kid’s Camera Co. confirmation and you will be able to keep an eye on your payment schedule directly via the AfterPay website.

To find out more about AfterPay, or to set up an account, CLICK HERE.

Are my payment details safe?

We, Kid’s Camera Co., as the merchant, do not have access to your payment information at all. All of our payments and billing etc. are smoothly taken care of by PayPal, Stripe or AfterPay, three of the most  highly regarded and trusted companies for the buying and selling of products online. Each have their own layers of security, encryption and protection so you can feel safe in shopping with us. For more information, please see their respective websites.

I need to change/cancel items on my order.

Once an order has been placed in our system, we have only a very small window of time to change or cancel the order, including change of address.

If there is a change that needs to be made, such as a change in colour/style/shipping address, please contact us immediately via hello@kidscameraco.com.au and we will endeavour to organise this for you up until the point that the order has been picked and packed by us or our partner suppliers.

Once the parcel has made its way into the hands of our courier, we are unable to make any more changes, including a change of address.

If we cannot cancel an item of the order, you are welcome to return it according to our Returns Policy.

How do I know if my order was successful?

All orders that have been placed successfully and are making their way through our picking and packing stages will be accompanied by an order confirmation directly via email. This should arrive in your inbox within 1 hour of purchase, but can sometimes land in your junk/spam folder so if it hasn’t arrived, don’t forget to look in there!

If you are still not sure if your order was successful, please check with your financial institution or by looking inside your PayPal or AfterPay account, as appropriate.

Where do you ship?

Kid’s Camera Co. currently ships to all metropolitan and regional areas, Australia wide. We have valued customers enjoying our kid’s digital cameras, kid’s smart watches and entry-level drones throughout New South Wales, Victoria, South Australia, Tasmania, Western Australia, Northern Territory, Queensland and Australian Capital Territory.

We are also currently looking into the potential of shipping internationally. If you are outside of Australia and looking to purchase from us, please contact us hello@kidscameraco.com.au and we will endeavour to help!

How much is shipping?

We are proud to offer FREE SHIPPING throughout Australia, regardless of your order size or location!

I’ve placed my order… when can I expect it to arrive?

As soon as your order has been placed and payment has been received, a chain of events is set in motion to package your order and have it dispatched from our Australian warehouse as soon as possible!

We aim to deliver all products within 5-10 business days. Occasionally however, there can be delays with our couriers. Please contact us at hello@kidscameraco.com.au if it has been more than 10 business days since you placed your order.

I’ve placed my order - where can I find the tracking number for my Kids Camera Co. order?

Fantastic! So you’ve successfully placed your order! Our team in our Australian warehouse would be busy packing your order right now.

We totally understand the excitement of waiting for a parcel to arrive and having a tracking number to track the progress of your delivery can feel like Christmas!

At the moment, we don’t have the systems in place to automatically send tracking numbers to each and every one of our customers. Please allow up to 10 business days for the delivery of your order. Please reach out to us if you have not received your order within 10 business days of ordering.

Will my kids camera come with a memory card?

Most of our cameras do not include a memory/SD card. Please check the listing carefully for package contents and if you are not sure, please reach out to us directly. 

Who should I contact if I have an issue?

We do our absolute best to ensure all of our customers have a fantastic experience shopping with us and we have a very good track record so far!

Occasionally though, we know that things can crop up. If you have an issue, whether it be related to shipping/delivery, or specific to the item you have purchased, please don’t hesitate to contact us via email hello@kidscameraco.com.au and we will work with you to get the issue sorted ASAP, whatever it may be!

**Please note that we are a small family run operation, focussed around bringing our customers incredible products that we use and love ourselves, at competitive prices. With this in mind, we do not have a team manning our inbox 24/7 like large, soulless companies who outsource abroad, so if you do get in touch with us, please allow 12-24 hours for a response.**

What are your returns and refunds policies?

To view our Returns Policy, please Click Here. 

Please note that Kid’s Camera Co. will deny all requests for refunds initiated because of shipping delays outside of our control. We make no guarantees as to the delivery time as we use standard couriers such as Australia Post and Fastway Couriers to ensure we can keep our postage to you completely free, regardless of your order size!

 FREE SHIPPING

AUSTRALIA WIDE

OVER 5,000

HAPPY KIDS!

SHOP NOW, PAY LATER

WITH AFTERPAY

SHOP THE BEST RANGE OF KID'S CAMERAS INCLUDING DIGITAL, UNDERWATER AND ACTION CAMERAS... PLUS KIDS SMART WATCHES & DRONES

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